413
Toll Free Fax
1-888-877-5391
www .mi d l and i ndu s t r i a l . com
G
ENERAL
I
NFO
G
ENERAL
I
NFO
Uh...Oh Catalog Errors
We strive to provide a completely error free catalog, but if
errors are discovered, they are corrected in our computer
immediately.
Please note that current computer pric-
ing supercedes printed catalog errors.
Damage/ Shortage Claims
Please be sure to count the cartons you sign for and note
any damage on the bill of Lading. Open your order imme-
diately to check for any concealed damage. If damaged,
the original carton should be kept for possible carrier
inspection. Shortage or damage claims must be reported
within
5
days
of delivery. To process a claim, we need
your invoice number or customer number. Once we ship
an order it’s consigned to the carrier. Please note: THEY
are responsible for any shortage or damage incurred - until
you sign a clear bill of receipt. Usually, carriers will not
honor a claim if they have a signed receipt from you.
Be Smart
These products are intended for use by qualified, expe-
rienced professionals, and the selection of appropriate
products for the intended use must be made by persons
knowledgeable in this field.
Limited Warranty:
All of our goods are guaranteed only to extent of replac-
ing, requiring or repairing any part that proves defective
in workmanship or material, provided it is reported to
us no later than 30 days after receipt of the part. No
responsibility will be assumed for deterioration, wear or
injury of parts which results from age, accident or abuse.
Except as expressly provided herein, Midland Metal
Mfg. does not make any warranty or representation, ex-
press or implied, with respect to its products, including
without limitation any implied or expressed warranty
of merchantability or fitness for a particular purpose. In
addition, under no circumstances shall Midland Metal
Mfg. be liable for lost profits, lost savings or other con-
sequential, incidental, special or indirect damages, or for
acts of negligence that are not intentional or reckless in
nature regardless of whether it has been advised of the
possibility of such damages.
Return Policy
Unused NON-DEFECTIVE items in Midland packages with part numbers clearly identified and in resaleble condition are
subject to a 25% restocking charge and
must be returned within six months from invoice date
.
Custom made or blanket
ordered, special items are not returnable.
DEFECTIVE items, may be returned at Midland’s discretion for credit or replacement. No cash refunds will be given. For
a Return Authorization (RA) number before shipping product, please call Customer Service at 1-888-821-5725. NO returns
of any type will be accepted without lot traceability and an RA number.
Returns must be received within 30 days of the issuance of the RA number. Please have the following information on hand
when calling for an RA number:
•
Customer Name
•
Account number
•
Original purchase order number
•
Invoice number
•
Nature of problem
Credit will be issued within 30 days after returned product is received and if inspection and traceability requirements are
met. Credit will be null and void after one year from credit date.
Returns must be received within 30 days of the issuance of the RA number.
California Customers:
Midland Metal does not guarantee that all products meet California environmental laws or Proposition 65. It is the sole
responsibility and liability of the Midland distributor to order products for use in California that comply with California laws.
Minimum Order
There is no minimum order. However, all orders under
$50 are subject to a $5 handling fee. Payment terms
are 2% 10 days/ net 30 days. A 2% service charge per
month will be collected on all past due balances. All
Backorders under $10 will be canceled. Online orders
have no minimum
Special Order Items
Orders for special products or blanket purchase orders
cannot be canceled without our authorization, and only
upon terms that will indemnify us against loss.
Copyright Protection
No reproduction either in whole or in part may be made
from this catalog without the written permission from us.
Any reproduction of this catalog constitutes a violation
of the copyright laws of the United States of America.
Midland Marketing Inc © Nov 2013
Dimension Disclaimer
Dimensions may change without notice. Please contact
Midland if they are critical.